Where is my gold?!

I click to "NEWBIE CARD" button and received bonus code. I input code in the game and received promise fire extinguishers and repair kits, but I dont received promise gold x200.
In the tape messages, a confirmation of receipt of all, including the gold! But I was like 1000 gold, and left! :(
I apologize for my Googlish:)
2015-04-28 03:46 Comment Share
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amyzhu

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Hello, sorry for your waiting. Did you claim the Newbie code in EU server? Please note that, in EU server, there is no gold in EU server's Newbie code. In our official web site interface, you can see the gold*200 as rewards, but this is the rewards for last year's Christmas Gift. We have submit to our tech. and they will remove the icon there. Hope you can understand. Best regards.:)
2015-04-28 20:02 Comment Share
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driverufo

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Ok, I understand.
But I see message in the game something like "gold materiance received". Unfortunately I dont save screen :(
2015-04-28 23:28 Comment Share
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driverufo

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What do you speak about that??!
http:// s020.radikal.ru/i705/1505/b0/44d706f5ccb4.jpg
2015-05-04 12:14 Comment Share
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amyzhu

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Hello, sorry for the late reply. We are sorry we can not open the link. Can you send it again with correct form? Look forward to your contact.:)
2015-05-07 01:59 Comment Share
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driverufo

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I try insert screen in form, but you form write
"External URLs are not allowed."
How I insert the screen??
2015-05-07 06:00 Comment Share
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amyzhu

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Hello, if you can not insert the screenshot here, can you send it through our tk-support@gamebox.com and describe your issue in detail, so we will check and help you to solve?
2015-05-08 00:12 Comment Share
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anonymous100945039

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i got the same problem, i received no gold.
and how come europeans dont receive gold, but americans do?
smells like racism to me...
2015-05-11 08:12 Comment Share
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amyzhu

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Hi anonymous100945039, you said you did not receive gold after you recharge successfully? Can you send us mail through our tk-support@gamebox.com and provide your in game name and payment ID, recharge time for us to check? Look forward to your contact. Best regards.:)
2015-05-13 02:11 Comment Share
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anonymous101129409

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support emails dont do a thing im having gold disappear in game without me using it have sent three emails to support email nothing gets done over 400 gold coins gone and nothing is being done about it.
2015-08-28 14:55 Comment Share

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